Frequently Asked Questions

Contact Us
Email Us: info@champagnegiftexpress.com
Call Us: 1-877-486-8686

Submit your questions and feedback to Champagne Gift Express.

When will my credit card be charged?
You will receive an Acknowledgement email once you’ve placed your order – your credit card has not been charged yet. An Order in Progress will be emailed to you to notify you that your credit card has been charged and your order has been processed.

What are your delivery charges?
For delivery options and prices, visit our Delivery page.

How will I know that my gift has been delivered?
To check the status of your order, please call or email us with your order number. You will receive a Delivery Notification email when your gift has been delivered.

What happens if no one is available to accept the gift delivery?
After each failed delivery attempt, a door tag with all essential information will be left. Your recipient may call the phone number on the door tag at any time to schedule pick-up. Up to three attempts will be made to deliver your gift. If your recipient has not contacted our delivery service and a third attempt has failed, the champagne or champagne gift basket will be returned to us and you will be responsible for any additional delivery charges.

* An adult signature (individual 21 years of age or older) is required to accept all champagne gifts. We suggest sending your gift to your recipient’s business location if no one is home to sign for the delivery during business hours.

Will my gift be delayed during inclement weather?
Winter delays can be caused by road closures or air travel delays during severe weather. Unfortunately, delays during inclement weather are out of our control. We apologize for the inconvenience that these delays cause. We watch the weather closely and will resume delivery as soon as conditions permit.

Can I cancel and receive a refund for my order?
To request a cancellation, call the Champagne Gift Express Concierge Department at 1-877-486-8686 as soon as possible. You may ask your recipients to refuse your gift if it’s in transit. Once the gift is returned to us, you will be issued a refund, less the original shipping fee, return shipping charges and restock fee. If your gift has not been sent out, we will cancel your order and issue a full refund.

**Please note: Personalized Gifts cannot be returned or cancelled once processed.

* Expedited delivery is strongly recommended during hot/cold weather to ensure the quality of the champagne.

An adult signature (individual 21 years of age or older) is required to accept all champagne gifts. We suggest sending your gift to your recipient’s business location if no one is home to sign for the delivery during business hours. Champagne Gift Express complies with all state and local laws and acts as your agent in purchasing and securing delivery of your gift in accordance with applicable law. Void where prohibited. Minors are forbidden by law to receive or send liquor, beer or wine.